They chat person was no help, they said the only way to recover is to use the auto recover tool "which does not work"
Thanks for the reply, I was on with chat for an hour this morning, the problem is the hacker changed the email on my skype and the auto recovery will not allow me to try to recover it anymore, I guess 3 times is the limit, it says wait 24 hours and try again,Īnd it has been more than 24 hours but every time I try it now it just keeps saying to many attempts. Thoroughly research any product advertised on the site before you decide to download and install it.īest regards, Andre Da Costa Independent Advisor for Directly Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The page appears to be providing accurate, safe information. Use Malwarebytes to scan and clean the computer.Īlso use ESET Sysrescue offline scanner to scan and clean the computer, see instructions in the following article: Refresh Firefox - reset add-ons and settings - Mozilla Support Reset Chrome settings to default - Google Chrome Help Select it, click Advanced options > Reset In Microsoft Edge - Click Start > Settings > Apps > Apps & features > Microsoft Edge
Reset all your web browsers to their original factors state Look through the list for any entries for suspicious software installed Let friends and family know on social media, they should not accept any request begging for money or disclose sensitive information, since someone might be pretending to be you.Ĭlick Start > Settings > Apps > Apps & features How To Enable Microsoft Two Factor Authentication - groovyPost Have a notepad near by so you can write down the new passwords.Įnable two factor authentication on your Microsoft Account: Contact your bank to let them know of any suspicious activities.Ĭhange your other passwords for services such as emails and other important web sites you visit. If you believe sensitive information such as bank passwords might have been compromised, go to another computer and change it immediately. Protect yourself from tech support scams - Microsoft Support Go to the following link to get assisted live support: Microsoft account | Sign In or Create Your Account Todayįrom the non-affected computer using the new account, I recommend you contact chat support and choose Technical problem so an agent can help diagnose and close the affected account or reset the password for you. What I suggest you do is setup another Microsoft Account on a non-affected computer.
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